SBSH is committed to providing the safest and highest quality care to patients. We measure our performance against our own rigorous standards as well as compare the outcomes of our care with other best medical centers in the country. We define our patient care services into several groups, some of them are given below
The nursing care of any healthcare provider always contributes the best of creating the image and reputation of the organization. Keeping in mind we (SBSH) is very much concerned about skilled Nursing care. We offer long term and short term care for individuals who need rehabilitation services or who suffer from serious or persistent health issues. SBSH provide custodial and skilled nursing care 24 X 7. Skilled nursing care involves trained professionals performing services that are needed temporarily due to any injury or illness.
- A nurse attending to a post operative wound or dispensing and monitoring intravenous medications.
- A physical therapist working with a resident to rectify strength and balance issues.
- A speech therapist assisting a resident in reclaiming their ability to communicate following a stroke.
- An occupational therapist helping resident to become independent again particularly when it comes to dressing, personal hygiene and eating.
Patient safety remains one of the most critical healthcare challenges in the nation, and we at SBSH continually seek new ways to provide the safest systems for our patients and their family. Our measures to stop patient falls to the numerous ways we prevent infection, we are committed to ensuring the safety of our patients. We undertake new patients safety initiatives frequently to ensure that our patients receive the most innovative care and treatment.
Care for Vulnerable Patients :-
- Different patient identifiers (Name, DOB and armband)
- Frequent rounds of nursing and doctors
- Various restraints procedure is applicable for the pt.
Infection Prevention :-
- Each place is thoroughly cleaned between patients and any articles that cannot be sanitized are removed from the place.
- State of art air ventilation
- Hand washing facility and practice.
- Hospital infection control committee.
- ID Armband
- Safety committee
- Fall risk patients or vulnerable pt. identifier.
- Patient safety rounds
- Immediately labeling:- ensures that all lab testing is accurately labeled.
- Drug and safety committee for medication related events.
Hospitals, being one of the most important organizations of the society, have a distinct role both in the life of the individual and of the society. The control of hospital infections require team work. Housekeeping one of whose responsibilities is the control of infection and sanitation is one of the professional groups which take part in this team. Housekeeping services includes activities aimed to maintain a healthy, clean, orderly, safe and pleasant environment by making the maximum use of the facilities of hospitals. The Housekeeping Department has a distinctive role, in modern hospital administration, as regards with its functions of cleaning of hospitals, infection control, sanitation, and decoration as well as the administration of the housekeeping staff. There are various factors playing in the development of hospital infections. Controlling of microorganisms, hence of the infections, in hospitals is a multidisciplinary issue. Therefore, an Infection Control Committee ought to be formed in every hospital. This committee should include wide representation from relevant departments: e.g. Management, Nursing, Physicians, Microbiology, Pharmacy, Infection control practitioners and Housekeeping, personnel etc. The Housekeeping Department in hospitals helps in prevention and minimizing of the effect of the microorganisms in the environment by training its staff on regular basis, along with regular controls of cleanliness and applying the programs declared by the Infection Control Committee.
SBSH is ISO 9001 certified and prepairing for NABH accreditation. Leaders of quality assurance programs must be able to generate interest and commitment without burdening clinical and administrative staff with an activity they neither understand nor believe in. Hospital accreditation has been defined as "A self-assessment and external peer assessment process used by health care organizations to accurately assess their level of performance in relation to established standards and to implement ways to continuously improve." Hospital quality assurance systems are operational control systems intended to fulfill specific expectations for treating patients. Our hospitals offer higher quality of care to their patients. Accreditation also provides a competitive advantage in the health care industry and strengthens community confidence in the quality and safety of care, treatment, and services. Overall it improves risk management and risk reduction and helps organize and strengthen patient safety efforts and creates a culture of patient safety. Not only does it enhance recruitment and staff education and development, it also assesses all aspects of management and provides education on good practices to improve business operations.